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Unfortunately, your information cannot be updated while your order is being processed....
Do I get a Site Seal when I purchase an SSL Certificate?Yes you do receive a Site Seal when you purchase an SSL Certificate.
Do we offer SSL certifications ?A shared SSL Certificate is provided with every thoughtmedia.com account. Private SSL...
Do you support SFTP?SFTP is activated if you have SSH access. If not, you need SSH access to be able to use SFTP.
How can I find my client ID?Your client ID is listed on your invoice as the first half of your invoice number. It is also...
How can I find out what my plan includes?Details of the YourHosting plans can be found at: www.thoughtmedia.com
How do I add another domain to my account?You can add unlimited domains to your yourhosting account. For help and videos please go to:...
How do I cancel my account ?With thoughtmedia.com you can cancel your account at ANYTIME.The easiest way to do this is to...
How do I pay an invoice ?You can pay an invoice by logging into billing@thoughtmedia.com using your...
How do I pay with PayPal ?When you are placing your order with thoughtmedia.com you are given the option to pay by credit...
How do I transfer my domain name from my old host to YourHosting?If you are looking to transfer your domain name you currently have hosted or registered elsewhere...
How do I update my contact information ?You can update your billing contact information in your billing account at...
How do I view my information in your system?You can view all of your personal and billing information at your customer portal. Your login...
How do I view my invoices ?You can view your invoices by logging into your customer portal using your...
How do you log into Support & Billing?You can log into your thoughtmedia.com billing account by going to Client Portal using...
How long do you keep my account details in your system?We keep account details in our system for 30 days after a cancellation has taken place, but under...
I ordered an SSL or static IP and now my site is down.When you order a SSL we assign a static IP to your account. A static IP is required for...
I'm trying to place an order and get an 'Charge declined' error message.This message usually appears when you don't have enough funds to cover the cost of the...
I've lost my control panel/billing loginsIf you have forgotten or lost your username or password you can have your welcome email resent,...
If I cancel my account after 30 days can I get a refund with your anytime money back guarantee?As we offer an 30 Day money back guarantee. For further information on this please review...
If I cancel my account, can I reactivate it?Your account can be reactivated by yourhosting if you cancel it. If you originally cancelled...
What does thoughtmedia.com charge for hosting?Our Hosting Plans with Prices are below.
Where are your Terms & Conditions located ?You can view our Terms & Conditions on the footer of our website thoughtmedia.com
